Return | Shipping | Delivery Policy

 

Shipping

  • Posters, photographs and art prints are rolled with thick paper to protect against dust before being packaged in corrugated triangular shipping containers. There is not an option at this time to ship the items flat.
  • Framed items are covered securely and placed in adjustable corrugated inserts that lock the frame in position

Shipping Rates

Shipping rates vary depending on the type of art you order and how quickly you'd like it to arrive.

TRACKING YOUR ORDER

You can quickly track your orders by your order number and email address. As soon as your art ships, we'll send you a confirmation email that includes a tracking number. Tracking is not provided for international standard shipments.

FAQS

Is my package insured?

Items are insured 100USD with purchases over 100USD, we will replacement of purchased if not satisfied with an item of up to 25% more of the purchase price. In the remote event that your package is lost or damaged upon arrival, please contact our

What happens if only a portion of my order is available for immediate shipment?

In order to offer you the lowest shipping rates, we combine similar items in one shipment subject to the processing times of all items in the shipment. If a temporary out of stock item should prevent available items on your order from shipping when expected, you may specifically request that the available items be shipped separately. This will not affect your shipping charges, but you must contact us directly.

Can I ship to a P.O. box?

Yes, within certain guidelines. The USPS delivers packages 11" x 14" and smaller to a P.O. box. Larger items must be shipped to a street address. We can also ship to an APO through the USPS.

What is the Processing Times: 

Cost: Shipping cost is estimated by weight: and size

0 - 1 lbs is Free Shipping 

Everything else is calculated by postal service chosen. 

Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
Australia: 8-15 business days
Canada: 6-15 business days
China: 8-19 business days
France: 8-15 business days
Germany: 8-15 business days
Greece: 8-15 business days
Hong Kong: 8-16 business days
Ireland: 8-15 business days
Italy: 8-15 business days
Japan: 8-16 business days
New Zealand: 8-16 business days
United Kingdom: 8-15 business days
North America: 2-7 business days
Europe: 8-15 business days
Australia, New Zealand and Oceania: 8-15 business days
Asia Pacific: 8-15 business days
Latin America and the Caribbean: 8-15 business days
North Africa and the Middle East: 8-15 business days
Sub-Saharan Africa: 8-15 business days
I'll do my best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, you will need to contact 

Customs orders | Jewelry custom made items and items modified by the customer are non-refundable. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error

Any issues contact us.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tagsnyc.com.

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at art@theartgalleryshopnyc.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at art@theartgalleryshopnyc.com and send your item to 654 N. Wellwood Ave STD D 197, Lindenhurst, NY, 11757, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to 654 N. Wellwood Ave STD D 197, Lindenhurst, NY, 11757, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.cannot be refunded.

Customers are responsible for shipping on returns useless damaged during shipping or item is not as described, or please read excluded items for returns

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